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Terms of Conditions
1. Acceptance of Terms
- By accessing or using our website and services, you agree to comply with and be bound by these Terms of Service. If you do not agree, please discontinue use of our services.
2. Use of Services
- - Our services are intended for lawful and ethical purposes only
- - Customers must provide accurate information when placing orders
- - Misuse of our website or services is strictly prohibited.
3. Orders & Payments
- - All orders are subject to confirmation and availability
- - Payments must be completed before processing begins.
- - We maintain fixed pricing and transparent policies—no hidden charges.
4. Shipping & Delivery
- - Orders are processed within the timeframe stated in our Shipping Policy
- - Delivery times may vary depending on location and product type.
- - Customers will be notified of shipping details and tracking information.
5. Returns, Refunds & Cancellations
- - Returns and refunds are subject to our Refund Policy.
- - Cancellations must be requested within the timeframe stated in our Cancellation Policy.
- - Custom prescription lenses and special orders are generally non‑refundable and non‑cancellable.
6. Privacy & Data Protection
- - We respect your privacy and handle personal information in accordance with our Privacy Policy
- - Customer data will never be sold or misused
7. Limitation of Liability
- - Sera Optical is not liable for damages resulting from misuse of products or incorrect prescriptions provided by customers.
- - Liability is limited to the value of the product purchased
8. Intellectual Property
- - All content on our website—including logos, text, images, and designs—is the property of Sera Optical.
- - Unauthorized use or reproduction is prohibited.
9. Policy Updates
- - We may update these Terms of Service from time to time.
- - Changes will be posted on our website, and continued use of our services implies acceptance of the updated terms.
10. Governing Law
- - These Terms of Service are governed by the laws of Bangladesh. Any disputes shall be resolved under the jurisdiction of Bangladeshi courts
What We Offer
Your Vision. Our Expertise
Transparency Message
“We take utmost care during repairs. If a fragile frame breaks, we inform customer
beforehand.”