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Return to shopRepair & Adjustment Policy
Repair & Adjustment Policy
Purpose
- To deliver transparent, reliable, and customer‑centric repair services that uphold the highest standards of quality and trust
Repairs
- - Warranty Coverage
- - Manufacturing defects are repaired free of charge within the warranty period.
- - Out‑of‑Warranty Repairs
- - Customers will receive a clear cost estimate before any work begins.
- - Repairs will only proceed with written or digital customer approval.
- - Turnaround Time
- - Standard repairs are completed within 3–7 business days
- - Complex cases may require additional time; customers will be notified promptly
- - Quality Assurance
- - All repairs are performed using certified tools and materials.
- - Each repair undergoes a final inspection before delivery
Adjustments
- - Initial Adjustment
- - Complimentary within 30 days of purchase.
- - Routine Adjustments
- - Minor adjustments (tightening, alignment, fitting) are free of charge.
- - Major adjustments (lens replacement, structural changes) may incur costs, communicated upfront
- - Customer Satisfaction
- - Adjustments are finalized only after customer approval.
Terms & Conditions
- - Damage caused by misuse, accidents, or unauthorized modifications is not covered under warranty.
- - If unexpected damage occurs during repair or adjustment, Sera Optical accepts full responsibility.
- - Documentation (receipts, service notes) will be provided for every repair or adjustment.
Customer Communication
- - Costs, timelines, and expected outcomes are always communicated clearly.
- - No service begins without customer consent.
- - Feedback is encouraged to continuously improve service quality.
Our commitment: Every repair and adjustment is handled with
transparency, care, and accountability.
Your trust is our priority—we ensure quality service and clear communication at every step.
What We Offer
Your Vision. Our Expertise
Transparency Message
“We take utmost care during repairs. If a fragile frame breaks, we inform customer
beforehand.”