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Return to shopRefund Policy
Refund policy
Eligibility for Refund
- - Refunds are provided for damaged or incorrect products.
- - Custom-made prescription lenses are generally non-refundable.
- - Wrong size or incorrect frame may be eligible for refund or exchange. Cancellation Window
- - Customers may cancel their order within 24 hours of confirmation.
- - Custom prescription lenses or special orders are generally non-cancellable.
Cancellation Process
- - Approved cancellations will be refunded through the same payment method.
- - If the product has already been shipped, the Return Policy will apply instead.
Exceptions
- - Refund requests must be submitted within 7–14 days of receiving the order.
- - Order number and issue details must be provided.
Refund Timeline
- - Approved refunds are processed within 3–5 business days.
- - Timelines may vary depending on bank or mobile payment services.
Refund Method
- - Refunds will be issued through the same payment method used (e.g., bKash, Nagad, bank transfer).
Customer Support
- For refund-related queries, please contact our customer support team.
What We Offer
Your Vision. Our Expertise
Transparency Message
“We take utmost care during repairs. If a fragile frame breaks, we inform customer
beforehand.”